Returns & exchanges

Fractal Witch offers refunds or exchange for items returned within the eligible window under the following conditions:

• Items must be in original, unworn condition, no marks, stains, smells.
• Garments with make-up stains or perfume odor will not be eligible for return.
• Items must be returned in original bags/packaging.
• You must send the item back within 14 days of receiving your item.
• Purchases made using a promotional discount code are eligible for a refund unless they are at final sale discounted prices or otherwise stated.

Please note:

Sale items are not eligible for return/exchange.

We don’t offer free returns or exchanges so you will have to cover the cost of posting the item back to us. For exchanges you will also have to pay for postage again to get the item you are exchanging back to you.

We recommend any returns/exchanges are sent tracked and signed for as we cannot accept liability for items that do not reach us. Please return items in a saleable, unworn and undamaged condition. If it is evident that the items have been worn or the labels are removed, we can’t offer an exchange/return and your item will be sent back to you.

We do not refund original shipping cost. It will be excluded from your total amount.

We don’t accept returns/exchanges on sequin items which have been damaged after they have been worn.

International returns must be received by our warehouse within 30 business days.

If a return arrives after the permitted return timeframe, the customer will be eligible for a credit note only.

Once your return has been received we will refund your original order within 5-10 business days of receiving it back to our warehouse. You will receive confirmation when it has been processed, so you know it’s on the way. Please allow 3-7 business days for the transaction to appear in your bank or credit card account.