HOW CAN I GET IN CONTACT?
Feel free to use our Contact page to get in touch anytime. Alternatively, our team can be reached by email at hello@fractalwitch.com
PRODUCT FAQs
WHAT IS YOUR PROCESSING TIME?
- Ready to ship items: 24-48 hrs to ship out. Weekends not included.
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Made to order items: 2-4 weeks before shipping out.
If you need your item/s for a specific date, don't hesitate in contact us. We will try our best to reach your requirements.
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DO YOU HAVE ANY READY TO SHIP ITEMS?
Yes, they are available in this collection: READY TO SHIP.
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WHERE ARE YOUR ITEMS MADE?
All of our items are created in Cancun, Mexico where our production center is located. Each piece of clothing is made with love by Mexican women.
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HOW CAN I BE NOTIFIED WHEN AN ITEM IS RESTOCKED?
If an item is sold out but has plans to be restocked, we'll include a button for you to request notification when the item is back in stock.
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I HAVE RECEIVED AN INCORRECT ITEM! WHAT TO DO?
Please contact us right away with proof of the incorrect item (photos) attached.
If you receive an incorrect item we will send the purchased item originally.
Check more information on our return and exchange policy.
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I HAVE RECEIVED A DAMAGED ITEM! WHAT TO DO?
In the rare circumstance that an item is received in damaged condition, please contact us right away with proof of damage/fault by attaching photos of the article.
If you receive an item that is damaged or faulty we will send a new item in a proper condition.
Check more information on our return and exchange policy.
SHIPPING FAQs
HOW MUCH DOES SHIPPING COST IN THE US?
Our shipping works on a weight based system; you will be notified of the shipping cost based on the items you have selected at checkout.
Please note:
-custom/tax fees are out of our hands and it is therefore the customer’s responsibility to pay these.
-We don’t post orders on weekends or bank holidays.
If you can't find what you're looking for, please contact us at hello@fractalwitch.com
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Contact us as soon as possible - If the item is been shipped, you have to get in touch with your shipping provider to change the address. If you can’t find an option send us an email, we will see what we can do to help. Use our Contact Us page to get in touch, also make sure you mail us from your contact email that you submitted while ordering.
